Clinic Frequently Asked Questions
What services do you offer at Nua Skin Bliss?
How do I schedule an appointment?
You can either create an account and book online through our booking system, or give us a call in the clinic on 0480544187 and we will happily discuss what the best options are for you.
Is there a consultation before treatment?
Yes, we encourage a full skin assessment before your first visit with us. This allows us to dive deeper into where your skin is currently at and how we can best help you reach your skin goals. Consultations are available to book online. Full skin assessments are included in your ‘First visit Facial’.
How can I prepare for my appointment or treatment?
Please make sure to arrive on time, therefore allow enough time to find parking, as it can be a little tricky around the Paddington/ Double Bay area. If it’s your first time with us, please make sure that you have completed your consultation form that we would have sent to you via email or SMS. Let us know if you’ve not received this. Please also arrive with no make up.
What should I expect during my treatment session?
We have different levels of treatments available at Nua Skin Bliss. Your Skin Therapist will talk you through everything before your treatment and answer any questions you may have. Or head over to our treatments page to see more of what we offer.
Is there any downtime after treatments?
Some of our treatments will require downtime. Our level A Facials don’t usually require any downtime. This will all be explained in your consultation or before your treatment. Please speak to your Skin Therapist if you have any questions or concerns.
Are your treatments safe and performed by licensed professionals?
Yes, all of our Skin Therapists are highly trained professionals with decades of knowledge and experience behind them. If you want to learn more, head over to the About Us page.
What are the potential risks and side effects of treatments?
With some of our more intensive treatments, we do require you to follow a strict before and after home care protocol to prevent any adverse reactions or damage to the skin. Please make sure you read this information thoroughly and if you have any questions, please speak to your Skin Therapist. We will also explain everything in your consultation.
How many sessions are typically required for optimal results?
This will depend on your skin and the results that you’re after. We will cover this in more detail during your skin assessment. Please keep in mind realistic results, we can’t perform miracles. Remember that working with the skin takes time and care for best results.
Do you offer package deals or promotions?
Yes, we have a number of package options available, which will help you save. Your Skin Therapist will inform you of the best options for you. We don’t have a lot of promotions, although when we do, it’s only for a limited time. So keep your eyes open. Stay connected with us by signing up to our newsletter.
What payment methods do you accept?
We accept all major debit and credit cards, such as AMEX, Mastercard, Visa.
What is your cancellation policy?
We require at least 48 hours' notice for any cancellations. Cancellations made less than 48 hours before the scheduled appointment time may be subject to a cancellation fee equivalent to 50% of the service cost. Please make sure to contact us by calling 0480544187 within the time frame to avoid additional fees. We do understand that certain circumstances occur, therefore we do our best to make things work.
Clients can reschedule their appointments with at least 48 hours' notice, subject to availability. Rescheduling requests made less than 48 hours before the appointment may incur a rescheduling fee of 50% of the service cost.
No show may result in 100% cancellation fee.
Please see the next section to read our cancellation policy for full details.
Sales & Promotions
Throughout the year, Nua Skin Bliss will gift sales and promotional offers to our loyal clinic community to say Thank You. These sales & Promotions are a gift to you and do require you to respect our guidelines and boundaries. So that we can still maintain high quality service and business within the clinic. Please follow our T&C's for each offer as they come out. This will be clearly stated with any offers available.
Booking & Cancellation Policy
Changes/Cancellations
We require at least 48 hours' notice for any cancellations. Cancellations made less than 48 hours before the scheduled appointment time may be subject to a cancellation fee equivalent to 50% of the service cost. Please make sure to contact us by calling 0480544187 within the time frame to avoid additional fees. We do understand that certain circumstances occur, therefore we do our best to make things work. No show or cancellation on the day, may result in 100% cancellation fee.
Cancellation Fee
In the event of a cancellation within 48 hours prior to your appointment your credit card will be charged a cancellation fee or your 50% deposit will be forfeited.
Examples of situations that will require cancellation fees;
- Forgetting appointments or ‘no showing’
- Last minute work roster changes
- Mismanaging schedules or double booking
- Running late & missing your appointment
- Replying to our “Non Reply” SMS reminder
- Mild sickness such as colds/flu that do not prevent clients from attending work/events
New Clients
Please note that all new clients require an initial consultation. When booking, you will be required to pre-pay a total of 50% of the booking cost to secure your booking. This payment will be redeemed against a treatment on the day of the appointment. We can typically perform a facial treatment and consultation on the same day, a total of 30 minutes will be allocated for your consultation.
Late Arrivals
To ensure punctual service for all clients, appointments that start late due to client tardiness will finish at their scheduled time, resulting in a shorter service for you. No discounts will be given for appointments that are shorter due to client lateness. If you are more than 15 minutes late for the start of your appointment you will be marked as a no-show and your deposit will be forfeited.
Reminder
An appointment reminder will be sent via SMS 48 hours before your scheduled appointment. We have arranged for the SMS reminder service to provide you with every opportunity to reschedule you appointment and avoid incurring a cancellation fee. You can change your booking online if it is before the 48 cancellation period.
Deposits
A deposit of 50% of the cost of your total booked services is required to secure your booking. The value of your deposit will be deducted from your services on the day of your appointment. You may change or cancel your booking up to 48 hours before your appointment either by contacting us via phone or SMS (0480544187), or by logging into our booking system from our website.
Your deposit can be saved to your account to be used against a future appointment. Any changes/ cancellations with less than 48 hours notice, or failure to show up to your appointment will result in your forfeiture of your deposit, without exceptions.
Preferred Communication
Changes to your appointment must be made via our dedicated clinic phone number (0480544187) or the online booking system.
Messages via social media or email may not be seen and may result in you forfeiting your deposit.
Gift Vouchers
Gift vouchers are valid for 3 years after the purchase date and can only be redeemed on facial services (excluding products.)