Ordering & Shipping
How can I place an order?
To place an order, simply browse our products and add the items you want to your cart. Once you're ready, proceed to the checkout page to complete your purchase.
How to purchase Dermaviduals?
To access our Dermaviduals stock online, you will need to create a log in to access this. Once you create your log in, you will be able to continue shopping and add any other brands along with your Dermaviduals order.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal for secure and convenient payments.
Can I modify or cancel my order after it has been placed?
Unfortunately, once an order has been placed, we are unable to make any modifications or cancellations. Please double-check your order before completing the checkout process.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. We do our mailouts on Tuesdays & Thursdays. Standard shipping is usually 3-5 business days. Express is 1-2 business days. International shipping can be up to 10-15 business days.
What is your return policy?
We have a Returns Policy. Please visit our Returns & Exchanges page for detailed information on how to initiate a return.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on your location.
Is it possible to track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
What if my item arrives damaged or is incorrect?
We apologize for any inconvenience. Please contact us on 0480544187 to speak with our customer support manager within 48 hours of receiving your order, and we will assist you in resolving the issue.
Do you have a rewards program or loyalty discounts?
Yes, we have a rewards program launching soon.
How can I contact customer support?
You can reach our customer support team by either emailing info@nuaskinbliss.com or calling 0480544187. We're here to assist you with any questions or concerns you may have.
Are my personal details and payment information secure?
Yes, we take the security of your information very seriously. We use industry-standard encryption protocols to ensure that your personal and payment details are kept safe and secure.
Returns Policy
Returns Eligibility
- We accept returns within 2 days from the date of purchase or delivery.
- To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
- Personalized or customized items may not be eligible for returns unless they are defective or damaged upon arrival.
Initiate a Return
To initiate a return, please contact our customer support team on info@nuaskinbliss.com or 0480544187 to speak to someone about the best way to return your item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was damaged or defective.
Refunds
- Once we receive your return and inspect the item, we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund or exchange.
- Refunds may take 5 -7 business days to process, depending on your payment provider.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item, please follow the return process as described above and then place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team on 0480544187 within 2 days of receiving the item. We will arrange for a replacement or refund.
Late or Missing Refunds
If you haven't received your refund after the specified processing time, please check with your bank or credit card company first. If the issue persists, contact us at 0480544187 for further assistance.
Contact Us
If you have any questions about our returns policy or need assistance with a return, please contact our customer support team at info@nuaskinbliss.com or 0480544187.
Changes to This Policy
Nua Skin Bliss reserves the right to modify or update this returns policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Thank you for shopping with Nua Skin Bliss. We value your business and aim to provide you with the best possible shopping experience.