• Privacy Policy

  • Nua Skin Bliss (ACN 652666012) has adopted this Privacy Policy to ensure we handle personal information in accordance with the Australian Privacy Principles (the APPs) set out in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (the Amended Act), which amends the National Privacy Principles (the NPPs) as set out in Schedule 3 of the Privacy Act 1988 (the Act).

  • 1. Collection of Your Personal Information and Anonymity

  • 1.1 Type of Information

    A client’s personal information is only collected when it is “reasonably necessary” to do so and is usually collected through information provided by you on your client information cards and/or through promotions, competitions and consumer queries.

    This information may include:

    • your name, postal address, contact number(s) and email address;
    • information about your preference for products or services we offer from time to time;
    • information on any health conditions you may have;
    • your credit card details for products, services and cancellation fees (if applicable);
    • information on the products and services we have provided to you;
    • details of any prizes you may have won;
    • a record of any queries you have made; and
    • other information you have provided to us.

    Nua Skin Bliss will only collect other personal information, including sensitive information, in accordance with the Act. Where it is lawful and practicable to do so, customers may transact business with Nua Skin Bliss without providing personal information or by providing such information under a pseudonym.

  • 2. Use and Disclosure

  • 2.1 Use

    Nua Skin Bliss collects personal information directly from you wherever possible, however sometimes we may collect personal information about you from a third party, e.g. a friend who has provided your details to us so we can send you a voucher, or a friend who has entered your name and email address as part of a competition.

    This information is used for the following purposes:

    • to contact you directly about the Nua Skin Bliss brand, its products, special offers, samples and other promotions;
    • to reward you for being a loyal Nua Skin Bliss customer;
    • to approve transactions you wish to make;
    • to confirm your identity;
    • to provide you with products and services you have requested;
    • to follow up or pursue any queries you make;
    • to conduct consumer research;
    • to notify you of the outcome of competitions or other promotions;
    • and for such other purposes relating to your relationship with Nua Skin Bliss (collectively the Primary Purpose).

    Nua Skin Bliss will not use or disclose any personal information for a purpose other than the Primary Purpose for which it was collected.

    2.2 Disclosure and Use of Information by Third Parties

    Except where you are otherwise notified and you have not objected to such, Nua Skin Bliss does not sell, rent or otherwise make available any personal information to third parties.

    Nua Skin Bliss does however outsource certain business functions to third party organisations from time to time and solely for the purpose of such organisations providing services to Nua Skin Bliss, personal information may be transferred to or handled by the following parties as required:

    • our related companies;
    • organisations which provide services to us, such as mailing houses, promotion and advertising agencies and consumer research agencies;
    • credit reference agencies or other credit providers;
    • and government or statutory authorities.

    We will notify you in writing before we transfer your personal information.

    These parties may directly contact you on behalf of Nua Skin Bliss and may also store your personal information on their computer servers or databases on behalf of Nua Skin Bliss as part of the services rendered to Nua Skin Bliss.

    2.3 Third Party Sites

    You may link to third party sites from our site in which case we recommend that you refer to the privacy statement/policy of the sites you visit. Unlike a situation where a third party is providing services to Nua Skin Bliss under Clause 2.2, Nua Skin Bliss’ Privacy Policy applies to Nua Skin Bliss’ website only and Nua Skin Bliss assumes no responsibility for information and content of third party sites.

  • 3. Data Quality

  • Nua Skin Bliss takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete, up-to date and relevant to the primary purpose for which the information is collected. However, the accuracy of that information depends to a large extent on the information you provide.

    For this reason, we recommend that you contact our Privacy Officer and:

    • let us know if there are any errors in your personal information; and
    • keep us up to date with changes to personal information such as your name and address.

    To make a written request to the Privacy Officer to access and/or amend your personal information please contact Nua Skin Bliss:

    Nua Skin Bliss Attn: E.Holohan 42 William Street, Paddington, NSW 2021

    Phone: 0416 825 378

    Email: nuaskinbliss@gmail.com

  • 4. Data Security

  • Nua Skin Bliss is dedicated to keeping personal information secure and protected from misuse, loss, unauthorised access, modification, disclosure and interference. This includes physical security, computer and network security, communications security and personnel security. Nua Skin Bliss only retains your credit card or account information to secure your appointment booking for products and treatments authorised by you.

    Once Nua Skin Bliss no longer requires your personal information for the primary purpose for which it was collected, Nua Skin Bliss takes all reasonable steps to destroy or de-identify the personal information.

  • 5. Marketing

  • Nua Skin Bliss complies with permission based direct marketing requirements under the Act and the m Act 2003. When collecting your personal information, we must request your permission to use that information to send you information on products and promotions or have our associates send you marketing material. We must also give you the opportunity to “opt out” of receiving such marketing material. Where you indicate your consent, Nua Skin Bliss may enter your details into a database for the purpose of contacting you directly about the Nua Skin Bliss brand, products, special offers, samples, consumer research and other promotions.

  • 6. Competitions and Trade Promotions

  • The most frequent methods by which we collect your personal information are via bookings for treatments, purchase of products, your client card which is completed at your first visit, and through competitions or other trade promotions. For the purposes of competitions and trade promotions, the following special conditions apply to the collection, use and disclosure of your personal information: All entries become the property of Nua Skin Bliss (and any third parties conducting joint promotions with Nua Skin Bliss);
    winners’ details and a description of the prizes will be entered on a database to comply with record-keeping requirements of relevant Australian State and Territory trade promotion legislation; and
    your personal information may also be published in a new per or other media in accordance with the terms and conditions of each promotion.

  • 7. Openness, Access and Correction

  • You can request information in general from Nua Skin Bliss about the sort of personal information we hold on you, for what purposes we hold it and how we collect, hold, use and disclose your personal information, by sending us a written request addressed to the Privacy Officer or to the Director of the individual Nua Skin Bliss which has collected your information.

    If the information held is inaccurate, incomplete or not up to date you may request Nua Skin Bliss to correct the information. We may refuse to grant you access to the information if the Act permits or requires such refusal.

    You can also advise us if you would prefer not to be directly contacted by us by sending us a written request addressed to the Privacy Officer or to the Director of the individual Nua Skin Bliss which has collected your personal information.

    To make a written request to the Privacy Officer as detailed above or if you are concerned about a possible interference with your privacy, please contact Nua Skin Bliss at:

    Nua Skin Bliss Attn: E.Holohan 42 William Street, Paddington, NSW 2021

    Phone: 0416 825 378
    Email: nuaskinbliss@gmail.com

  • 8. Transborder Data Flows

  • Nua Skin Bliss will only transfer personal data overseas in circumstances where it is permitted by the Act and the Amended Act.

  • 9. Complaints

  • If you have any concerns or complaints regarding the handling of your personal information by Nua Skin Bliss, please contact Nua Skin Bliss at: Nua Skin Bliss Attn: E.Holohan 42 William Street, Paddington, NSW 2021
    Phone: 0416 825 378
    Email: nuaskinbliss@gmail.com

  • 10. Additional Information

  • Further information on privacy is available at the website of the Office of the Australian Information Commissioner https://www.oaic.gov.au

    Nua Skin Bliss reserves the right to change this Privacy Policy at any time and to notify its customers by posting an updated version of the policy on our website: https://nuaskinbliss.com/